Freight Processing Team Member

Want to love where you work? At Jo-Ann Fabric and Craft Stores, our team members are the key to our ability to achieve our mission ? to spark the creativity that lives in every person. When you shop our stores, not only will our stores and the products we sell excite you, you will quickly notice that our teams are inspired to provide exceptional service. They are the reason we are the best fabric and craft retail brand in the country. They are why our customers love to shop our stores. In each of our nearly 800 locations throughout the U.S., you will find our Team Members directly interacting with customers and assisting with operational, merchandising and receiving tasks throughout the store. If you are dynamic, energetic and have a passion for serving and inspiring creativity, you will love working at Jo-Ann.
The Part Time Freight Processing Team Member will assist with truck unloading by pushing/pulling merchandise with appropriate equipment (carts, bins, rollers, etc.) to and from store receiving area and sales floor; will enter the truck (physically inside the truck) and remove boxes off the truck onto rollers or conveyor belts in a safe and efficient manner; will individually lift up to 50 lbs unassisted, and group lift 50+ lbs ? 97 lbs. (Lifting 2 lbs on a constant basis, 10 lbs on a frequent basis); will lift, place and arrange items on shelves and racks; bend down and reach above head; pull boxes down from overhead; repetitive movement; climb and descend ladder; will wear appropriate clothing and shoes to ensure safe unloading practices are followed (tennis shoes, no jewelry such as long necklaces or dangle earrings); responsible to unload anywhere between 100 and 1,000 cartons per truckload based on store volume.
The Part Time Freight Processing Team Member will provide friendly customer service through professional communication during in-person and telephone interactions; will engage in "heads up" approach to customer service using F.A.S.T. service model; will respond with a sense of urgency to all customer assistance requests; will ask customers open-ended questions to learn about their projects and product needs to then escort customer to product locations.
The Part Time Freight Processing Team Member will process customer transactions in an efficient and friendly manner while using proper cash handling procedures at the register; when not operating the cash register, will perform various additional functions including, but not limited to: dusting and/or sweeping register areas; vacuuming the carpets; returning merchandise to its location in the store; obtaining carts and baskets from the parking lot and returning them to the appropriate storage location; moving heavy merchandise to customers' vehicles; re-stocking register supplies; straightening the queue line and re-stocking queue merchandise; answering the telephone.
At the cutting counter, the Part Time Freight Processing Team Member will help customers compute fabric measurements and answer questions; operate the handheld units and use the Take-a-Ticket customer system; will obtain materials from customers to be measured and cut (e.g., bolts, 54" home dec fabric, trim, ribbon, special order items); will measure and cut fabric in accordance with customer requirements.
Education Requirements
Minimum: High School Diploma or Equivalent
Minimum: Previous customer service and basic knowledge of POS Systems and Window based computer applications.
Why Jo-Ann?
Have a passion for sewing, crafts, scrapbooking? Team Members receive a discount of 20% off their purchase every day of the year.
Competitive pay.
401(k) Savings Plan (Employer Match).
Flexible schedule.
Growth Opportunities.

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